Reviewed by - Mike Hunter
Hi there hunter. I’m Mike, gambler and casino expert. Subscribe, grab your rifle, and let’s hunt down some juicy prizes!
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Good - good casinos are legitimate and fair, have adequate banking options and attractive playing conditions. However, these platforms have several minor drawbacks that prevent them from becoming perfect - like humble bonuses, few software providers, or inconvenient navigation.
Online casino Jackpot City is one of the old web casinos that have been operating in the niche since the dawn of the Internet. You can find a nice selection of games there, provided by two leading software developing companies in the niche. The site accepts players from many countries as real money customers, and offers every new customer a juicy Welcome Package. If you would like to know more about Jackpot City online casino, check out this Jackpot City review by Casinos Hunter.
Bonuses are one of the most attractive pieces of gambling at online parlours, but Jackpot City obviously decided not to tap into it. All they’ve got is a Welcome package, and Loyalty rewards.
The Welcome bonus consists of promos attached to four consecutive deposits by the newly registered customer. Each of the four deposits made is met with a 100% match bonus up to $400 (or equivalent). The minimum deposit that activates the bonuses is $10, but the wagering requirements are rip-off - x50 the amount of the bonus.
You can claim the bonuses during 7 days after you have registered an account. After that, you will be ineligible for the Welcome package, even if you haven’t deposited before.
As almost every self-respecting parlour, Jackpot City offers a Loyalty Programme, where each wager earns the player loyalty points. Moreover, when a new account is registered, the new player is granted with 2500 loyalty points to boost their account level from the very start. However, the exact exchange rate for the loyalty points is not indicated; it can even depend on the location or currency of the player. The level of account can be Bronze, Silver, Gold, Platinum, Diamond, or Privé, but the benefits of each level are revealed individually to every customer upon reaching the level.
Jackpot City boasts 500+ games… or wait a minute, is is 400 games? The point is, different pages of the site state different numbers. Perhaps the operator should update their info more carefully.
There are all classic casino games - slots, table games, video poker, and some specialties. The problem is you won’t see the lobby and actual titles until you register - not very generous from the casino’s side. Demo mode is also available only to registered users, which makes absolutely no sense - why would a person make a real account and provide their real personal data, if the site does not even care to show what they’ve got?
Well, they’ve also got jackpots and Live Dealer games, which is definitely a benefit. By the way, the whole parlour is powered only by two providers - Microgaming and Evolution Gaming. This is good news, since both companies are leaders in their niches, famous for outstanding quality of the product. But having only two companies represented is less good news.
Jackpot City accepts a bunch of currencies - including USD, NZD, CAD, BTC, EUR, PLN, RUB, SEK, CZK. However, it seems that the default currency is Euro, so you can expect double currency exchange when depositing and then, when withdrawing.
The banking options variety leaves much to be desired. While players from other locations can see additional local payment methods, Canadian players will most likely be limited to the following options:
Deposit - Visa, Mastercard, Visa Electron, Interac, Skrill, Trustly, IDebit, Neteller
Withdrawal - Visa, Mastercard, Skrill, Neteller
The withdrawal limit for weekly cashout is €4,000, while the minimum withdrawal possible is $25. Before you can cash your winnings out, the platform will take 48 hours to confirm the transaction. So, the fastest waiting time you can expect is around 3 business days.
Jackpot City does not have official mobile apps for mobile devices, but it runs well on any device if you simply open it via the browser. The only thing you have to worry about in this case is reliable Internet connection.
Jackpot City holds a license by Malta Gaming Authority, one of the most reputable and reliable agencies that issue international licenses for online gambling platforms. For players from Canada, the site also holds a license by Kahnawake Gaming Commission, which provides double reliability.
As for Customer Support, you can talk to them in Live Chat available 24/7, or drop them an email to [email protected]
There is no Phone number for Customer support, which is definitely a drawback. Also, it seems that the whole Support team is outsourced, or Jackpot City Customer Support is the same team that works for all other sites owned by Bayton Ltd. This is also a drawback, because it means they are not focused on one parlour only, and have less time for each individual customer.
Jackpot City casino online is one of the old casinos that have been around for two decades, and it shows, because they have tons of SEO text on platform’s pages. Instead of the lobby and games in different categories, the visitor is invited to read about the games. This makes little to no use for the potential customer, because this text exists purely for search engines.
Next, the navigation is rather misleading due to those text pages - eventually, the reader ends up not where they expected to find themselves. Plus, as in the case with the number of games on the platform, some info has not been updated properly.
Another aspect is Responsible Gambling. In a perfect world, the customer has to be able to activate loss, deposit, or bet limits, or choose self-exclusion from the parlour, for a limited or unlimited period of time. Jackpot City states they can provide this service, but exact tools are not immediately available to the player.
Online casino Jackpot City is one of those web gambling platforms that have been around for ages - more exactly, since 1998. While we could expect some growth and improvement of the casino during these years, or at least we would expect the operator to follow more contemporary trends in design and marketing - well, we were wrong with our expectations.
The site does not show what they’ve got in terms of games, so not clear how they actually want to attract the visitors. Some info is unclear, and tons of info are just rubbish, written for the sake of Google and not for the sake of players.
This site is run by an experienced company operating several other similar sites, and one would expect outstanding quality and user experience from such platform, but no. Jackpot City is an average web parlour that has more drawbacks than perks.
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