Ontario
About Playluck Casino
Opened in 2020 by the Clever Motion company, and licensed by the Malta Gambling Authority, Playluck online casino has got everything it takes to be an impressive and attractive online betting platform, but currently, it is not as attractive.
There are many strong sides in this casino, like MGA license, or Responsible Gambling tools, and these are important. However, the site is not very impressive in terms of games choice. The bonuses are few and they are very humble.
The two least attractive things about Playluck, however, are its completely flawed navigation with disabled right key click and inability to open pages in new tabs, and also its incomplete pages that lack comprehensive information about stuff. If you want to know exactly what Playluck has to offer, check this Playluck review.
Good bonus terms- Interac deposits
- Live Dealer games
- MGA license
- 6 level Loyalty Program
- Third-party seal of trust
- Many currencies are accepted
- Responsible Gambling tools
no phone number for Customer Support
Before we look at each bonus offered by PlayLuck casino site, let’s discuss the general rules applied to the promotions on this platform, unless stated otherwise in the rules of a particular bonus.
All bonuses can only be available to players that have already made at least 10 EUR deposit to the platform before.
Players from Sweden are not eligible for any bonuses whatsoever.
Please keep in mind that Playluck casino site is a part of a bigger company managing other casino sites. If you are an experienced gambler, and have already gambled at sites owned by this company, and you have taken Welcome Bonuses from these other sites, you may not be able to claim the Welcome Bonus at Playluck. This is done to protect the online casinos from bonus hunters that jump from one site to another, claiming bonuses, in attempts to hit a big win.
Now, if you happen to get any Free Spins as a Playluck bonus, please keep in mind that all Spins must be activated within 1 day after they are granted. All unused Free Spins are removed. Winnings from Free Spins bonuses cannot exceed 100 EUR; all the extra funds will be forfeited by the casino. All winnings received from Free Spins must be wagered for 50 times, before you can place a withdrawal request.
According to these casino rules, when playing real money casino games with an active bonus, 50% of the bet is taken from the deposited money and the other 50% is taken from the bonus money. However, if you receive a bonus of another type and place a real money bet using only the bonus money, the maximum winning from such wagers will not exceed 500 EUR.
Welcome Package
The main bonus offer by Playluck is actually the Welcome Package (at least at the time of writing), which is not very good news, but the bonus itself is decent.
The promotions for the first four deposits go as follows:
- 100% match up to €200 + 20 Free Spins
- 50% match up to €200+ 30 Free Spins
- 50% match up to €200+ 30 Free Spins
- 100% match up to €200+ 20 Free Spins
The qualifying minimum deposit for each of the Welcome bonuses is 20 EUR. The bonus is valid for 21 days, and the wagering requirements for each cash and Free Spins bonus is x35.
The only weird thing that Playluck does not explain properly is why each bonus in the Welcome Package is represented not only as deposit-based, but also “day-based”, that is, not only first deposit bonus or second deposit bonus, but also first day bonus, second day bonus, etc.
The Bonus Terms do not clearly state that, in order to get the Welcome Package, the player has to deposit each day for four days in a row; only qualifying deposits from 1 to 4 are listed. Perhaps this is a marketing method to confuse the customer and stimulate them to deposit each day during four first days on the platform as a real money customer. However, CasinosHunter is not generally amused by such marketing measures. Therefore, after you sign up, but before you deposit and claim the Welcome Package, please contact the Customer Support and ask them if you are actually expected to make a deposit each day for four days in a row.
Loyalty Program
The Loyalty Program by Playluck for all regular customers that deposit and bet frequently includes 6 levels. The first level is achieved after earning 10 Points, and the reward is 5 Free Spins on Sunday. The 4th level that can be achieved by depositing and betting is possible after collecting 1000 Points, and the reward is 40 Free Spins on Sunday, plus express cash out. The two last highest levels are only available upon personal invitation. The rewards are 50 Free Spins on Sunday, plus additional extra perks.
Each Point is worth 40 EUR wagered in real money games (bonus money does not count). You can later also exchange the bonuses back to cash; and the higher the level, the more advantageous exchange rate you get.
We will be honest with you, PlayLuck doesn’t have many software providers and as a result, does not have that many games in the lobby to stir your excitement. There are only up to 10 software providers powering the lobby at the time of writing, and the number of games is around 1000+. The exact quantity of games is not revealed though.
The games are pretty decent - from slots, Table games, and Scratch cards, to some Live Dealer games. But of course this cannot be compared with bigger casinos where thousands of games are offered.
And yet, if you want just a good old real money game under fair conditions, Playluck casino online can give you that opportunity.
Revealing the drawbacks straight away, CasinosHunter has to warn you that you will only know your exact banking limits and other rules applied to your depositing and withdrawing, after you register an account. The exact info will be provided in your account directly, depending on the jurisdiction you are located at. While this is convenient for each separate player (they do not need to read through all the general rules), and for sure this is convenient for the casino site, this is in fact a negative trend.
Without general banking and payment rules provided to all potential customers exploring the casino site, these potential customers cannot evaluate the casino rules objectively. They have to wait until they register, and see under what rules they are to pay and cash money out. Eventually, it comes down to registering with a site, and providing your personal information to a site that does not give you any information about banking in the first place.
Now to the banking rules explained.
Playluck accepts 10+ fiat currencies, and it does not accept cryptocurrencies. Moreover, the default internal currency is EUR, meaning you may face the double conversion and pay a little bit more than you expected. So, if you have an opportunity to deposit in EUR, better do so.
The choice of payment options for both depositing and withdrawing is quite decent. But of course we would like to see the minimum and maximum limits, and other rules.
At the time of writing this review, Playluck casino online does not offer any official mobile applications for convenient mobile gambling. However, the platform itself is completely mobile-compatible, and therefore can be opened on any mobile devices, such as smartphones and tablets, via any browsers, regardless of the OS used.
All games on the platform are available for mobile gamblind, therefore gamblers may expect a seamless mobile experience, even without an app. The only thing to worry about is of course a fast and stable Internet connection, and one can play their favourite games on the go, without being chained to the desk!
Playluck holds two international egaming licenses by two of the most reliable and reputable agencies in the industry - one by MGA, and the other one by UKGC. These two licenses enable Playluck to offer its games and services to gamblers from many countries all around the world, which is great.
The site’s reputation is supported by some third party seals. All customer complaints, if any at all, can be managed not only by the casino’s Customer Support, but also by one of the license issuers, or/and by the independent third party in the niche. This way, any complaint can be managed in a fair and transparent way,
To contact the Customer Support, you can use Live Chat or email [email protected]. Unfortunately, there is no phone number provided.
