Frank casino is very attractive in terms of fun cause it has many games and promotions, but it also applies additional fees to all payments which no other casino does.
Players from United States Not Accepted
Up to 150% C$700 + 20 FS—Bonus T&C
Opened back in 2014, Frank casino online has managed to collect an impressive lobby of casino games - slots, video poker, Live Dealer Games, Progressive Jackpots, and sports betting options - backed by over 60 software providers.
Such a variety of entertainment options is likely to make all players happy, as they are able to find something to their taste. There are also some interesting bonuses offered on the platform, plus tournaments and the rewarding Loyalty Program. All these things make Frank Casino worth attention for some real money gambling.
If you are intrigued and would like to know more about the nuances of playing for real money at Frank online casino, check out this detailed Frank review by CasinosHunter.
Signing up for Frank casino online is easy. First things first, you must not be located in one of the following countries - Australia, France, Hungary, Italy, Latvia, Ukraine, United Kingdom, USA, Malta, Afghanistan, North Korea, Sweden, Curaçao, Cyprus.
If you are lucky and located in a different country (remember - VPN will not help), you can register a real money account. For that, click Sign Up, and follow the instructions. After you provide the first round of data, you will have to confirm the registration via the confirmation email.
Then, you will have to fill your account, adding your real name, age, address, banking information, and so on. Online casinos require that to avoid fraudulent customers. As soon as all this info is provided, you can connect your payment method to the account, make deposits, claim bonuses, and make real money bets.
Please keep in mind that you will not be able to withdraw any funds before your account is verified by Customer Support. This may take a while, and the Customer Support may ask for additional documents to be uploaded, or schedule a Skype call with you. Only after your account is verified, the withdrawal function will be unlocked.
On the one hand, Frank casino site has many various bonuses and promotions that would satisfy even the most pampered gamblers. On the other hand, the general Bonus Terms and Conditions lack details about deposit and withdrawal limits, specific sums of bonuses or number of free spins, and so on. It is stated that the bonuses depend on the players’ countries, and specific bonus conditions are provided directly on the players’ accounts.
However, this creates two additional complications. Firstly, each separate player will only see bonus conditions available to them personally, and will not be able to compare the bonuses and make a more informed decision about whether the bonuses are worth their time. Secondly, CasinosHunter (as well as other reviewers) will not be able to describe bonuses and bonus conditions for players from every country allowed, within a standard online casino review.
These are the reasons why, despite the many bonuses at Frank Casino, we do not assess them highly. CasinosHunter values transparency which is not enough in this case.
But we have what we have and we have to deal with it. Let’s talk about the offers available at Frank Casino.
The Welcome Bonus at Frank casino is called Starterpack, and it includes the following promotions:
Please keep in mind that all Free Spins within this promotion are subject to the wagering requirements of x35 for winnings from wagering the spins.
Each deposit-based bonus is valid for 7 days since the moment of activation.
Free Spins are not really Free because they are granted after a qualifying deposit - different for every player. After meeting the x10 to x20 wagering requirements, the Free Spins winnings will appear on the player’s balance. The bonus is only valid for 24 hours since the moment of activation.
Deposit-based bonuses at Frank casino are somewhat weird:
The minimum deposit qualifying for the bonus, plus the wagering requirements applied will be indicated in the player’s account. Bad news is that the wagering requirements apply to both deposit and bonus amount.
The bonus is only valid for 48 hours (which is a very short time to wager such big bonuses!).
All registered players that have already had their account verified by Customer Support, can get the Birthday gift bonus.
To qualify for this promotion, the player should have deposited at least 200 EUR since the moment of registration, and have made at least 1 deposit within the previous 90 days before they claimed the Birthday bonus.
To get the bonus, the player must be subscribed for the casino’s promotional mailing list. The bonus will be available for the player during 5 days, starting from their birthday date.
Frank Casino has a range of bonuses for sports betting fans, including such promotions as Welcome Free Bet, Comboboost, and others. Fans of sports betting can check the exact bonus conditions on the corresponding pages of the website, and in their accounts.
Every registered player at Frank casino gets enrolled into the Loyalty Rewards system. Betting every 100 EUR brings one local Comp Point called Frank (FR). The number of Franks depends on how often the customer plays, what bets they make, etc.
As the Franks accumulate, the players reach new levels (stations). Usually, the levels are updated by Customer Support at the beginning of every month. Depending on the Station, the customers get more advantageous playing conditions, and some additional perks like Free Spins, Bonus Cash, etc. Accounts on Station 3 and higher are eligible for cashbacks every month; the percent of the cashback depends on the account level.
Frank online casino has over 2000 game titles in their lobby, by over 60 software providers, which is truly impressive and worth attention. The games available include classic slots, video poker, table games, and also Live Dealer Games and Progressive Jackpots by the leading studios.
All games are divided into categories in a convenient manner and can easily be searched through. Moreover, Frank casino online allows access to Demo mode playing even for unregistered visitors.
Besides casino games, the customers can enjoy all kinds of tournaments and different events held on a regular basis. Sports betting fans can make real money bets on a wide range of various sports, too, without leaving the platform.
In other words, if you were not very happy about the bonus part on this platform, the games part must bring your good mood back.
With the banking rules, there is bad news and good news.
The good news is that Frank Casino site has a healthy number of payment methods for deposit and withdrawal, accepts several fiat currencies, and has a “recurring payment” option for customers who play on a regular basis. The waiting time for the withdrawal is only 24-48 hours, which is pretty decent. In most cases, payouts will be made to the payment channel used previously for deposit, which is almost a general rule.
Now for the bad news.
Firstly, cryptocurrencies are not accepted. Moreover, the default currency is EUR, meaning that sometimes, bets and withdrawals will only be possible in EUR.
Secondly, the minimum withdrawal allowed per transaction is 10 EUR, maximum withdrawal per month is 100,000 EUR or equivalent; if the winnings exceed this sum, the payouts will be divided into several months. It is not clear whether this rule works for the Progressive Jackpots, too.
Thirdly, the casino takes deposit and withdrawal fees in addition to the fees taken by the payment processing companies, and regardless of the payment processing company chosen by the player, the deposit fee will be around 1-3% (but not more than 10$), and the withdrawal fee will be 2% (but not more than 10$).
Fourthly, and this is the worst news of all, the exact banking rules differ for every player, and the casino site did not care to take effort and explain the rules for all jurisdictions in their Terms and Conditions. As in the situation with exact bonus rules, the standard CasinosHunter review is not fit for explaining all rules for all locations. As a result, the players are freed from the possibility to compare and analyze the payment conditions.
At the time of writing, Frank casino site does not offer any official mobile application for mobile gambling. However, the PC platform itself is fully mobile-compatible, meaning it works seamlessly when opened via the browsers on mobile devices, regardless of the OS used. This makes Frank casino suitable for gambling anytime, anywhere, and you are not chained to your desk and PC for some fun. The only thing to worry about is a stable and fast Internet connection, to make sure the games run smoothly.
Online casino Frank holds the license from Curacao. No additional certifications or seals of trust are provided on the platform. This does not mean that Frank Casino is low quality, rather, it shows that the casino did not seek additional testing and approval to confirm its reputation online.
If you want to contact Customer Support, you can use Live Chat, or drop them a letter to [email protected]. No phone number is available for contact.
Also, the Dispute Settlement Order for customer complaints, if any, is not specified on the platform. If you have any complaints, please contact the Support in the first place. The next regulatory body is the Curacao license issuer.
In terms of usability, the Frank casino online site is quite decent. The navigation may seem a bit unusual, but it is almost impossible to get lost, and the design itself is user-friendly. No glitches or navigation loops were noticed, so most players will find the site easy to use. Over 10 languages are supported by the platform.
Talking about user experience, it is important to underline that Frank lacks various Responsible Gambling tools. Responsible gambling policies must be followed by gambling websites, and are recommended to be followed by the players, in order to avoid and prevent problem gambling. Most websites offer such tools as deposit/loss/wager/session limits, time alerts, account pausing, etc.
However, the only Responsible Gambling tool offered by Frank casino is self-exclusion, which is obviously not a tool for prevention of compulsive behavior, but rather the last-ditch method.
Frank Casino online is a decent online betting platform offering a wide range of games and entertainment options. There are slots, Video poker, jackpots, Live Dealer games, specialties, and even sports betting. This range will be enough for most customers to be completely happy and entertained for many weeks.
However, in terms of bonuses, Frank lacks clarity, and many of the offers are simply incomprehensive due to lack of details. It is hard to assess the value of the offer without details lacking.
However, Frank is run by a reliable operator that also has other highly reputable online casinos, this is why we believe Frank is worthy of giving it a try.